Ronald's questionnaire

Prototype Questionnaire (Ronald):

These are questions for the phone’s functionality:

· Making a call/ Answering a call:

1. How easy was it to open the phone: [b] - comfortable

2. On opening the phone how easy was it to read the contact names: [a] - easy

3. When operating the key pad how easy was it to press the buttons: [a] - easy

4. How easy was it to maneuver through the list of contacts to find the one you wanted: [a] - easy

5. How easy was the phone to hold, to your ear, when making a call: [b] - comfortable

6. After pressing the middle button to make the call how easy was it to hear the person on the other end: [a] - clear

7. How easy was it to close the phone to finish a call:[b] - comfortable

· Adding a new number from contact card:

1. How did you find adding a contact to your phone: [b] – comfortable


· Dealing with a miss call:

1. How did you find handling with a miss call: [a] – easy


· Using the volume button:

1. How easy was it to locate the volume wheel: [b] – comfortable

2. How easy was it to use the volume wheel: [a] – easy

These are questions for the base’s functionality:

· Recharging the phone:

1. How easy is it to place the phone onto the base:[b] – comfortable

2. How clear is the beep that signals a connection with the base when the phone is placed on its holder: [a] – clear

· Adding/deleting a new contact:

3. How easy is it to use the buttons on the base to type in a new name and number: [b] – comfortable

4. How easy is it to read the text displayed on the screen of the base: [a] – easy

5. How easy is it to add a new contact to the phone: [b] – comfortable

7. How easy was it to pick up the phone from the base: [b] – comfortable

Any other comments:

(the following was left on the answer phone)

Hello Matthew,

I was just finishing my crossword when Jen, our lovely postlady (must remember to ask her how her new born is doing) delivered your phone. The first thing to say about it is the base unit seems to extremely large compared to our current phone. However it still fits on our trusty table near the front door.

It seemed very easy to setup, and i was most pleased with the healthy sized screen, i didn't need to take my glasses off to read to it! (Most impressed). One thing that we are not so sure on is whether our other house phones can work along side this device there was no mention of it in your letter.

Once running we seemed to be getting on alright, we did the first test with me at the end of the garden, Shelia's voice was so clear. This phone will be ideal for when we out in the garden, as we can never hear our current phone and we don't like to think that we have missed important phone calls. We also felt that we would like to be able to have the phone around our neck, so that if we are in the garden that we do not forget it in a rush, say if it was starting to rain and having to go inside quickly, or so that we get to it in time before the call is ended, as i can see this happening if it is in one of our pockets. (That blasted squirrel is back again, hang on.........).

I had no trouble opening the phone but alas my wife could open it but not with great ease she could not get a proper grip under the top side of the phone to get it open and often ends up moving the volume wheel (not sure if this does any changes, I always make sure that she rolls it back just in case).

I not sure if the phone allows for text messages, but i often get these from the family when they are on holiday! I admit that I hate texting relatives and prefer to call them so sending them is not really an option! I was just wondering whether if the phone allows for me to read text messages that I get sent? this was not mentioned in the manual and would be something i would miss from a normal mobile phone.

Overall I think the phone is very useful as I no longer get in trouble for not leaving in time to pick up Shelia when she is doing one of her many guide meetings and I can keep in touch when out walking or shopping without getting confused with all the buttons on these new mobile phones!

Hope to hear from you soon