Prototype Questionnaire:

The design of the phone is now complete so to test the phone’s functionality and ergonomics we have devised a questionnaire to give to the end user. We will evaluate the feed back and make modifications to our prototype.

Under the demonstration that the installer gives to the user and their helpers (children or friend) 5 simple tasks they need for the phones general use also shown to the user.

1. Open phone to start any communication.
2. When phone is open to make a call, press '<' & '>' keys' to find the number you want to call then press the middle button to make the call.
3. To stop all processes close the phone.
4. To recharge the phone place it closed on its holder and wait for the beep.
5. To answer a call, open the phone.

These are questions for the phone’s functionality:

· Making a call/ Answering a call:

1. How easy was it to open the phone: [a] - easy [b] - comfortable [c] - difficult

2. On opening the phone how easy was it to read the contact names: [a] - easy [b] - comfortable [c] - difficult

3. When operating the key pad how easy was it to press the buttons: [a] - easy [b] - comfortable [c] – difficult

4. How easy was it to maneuver through the list of contacts to find the one you wanted: [a] - easy [b] - comfortable [c] - difficult

5. How easy was the phone to hold, to your ear, when making a call: [a] - easy [b] - comfortable [c] - difficult

6. After pressing the middle button to make the call how easy was it to hear the person on the other end: [a] - clear [b] - audible [c] - unclear

7. How easy was it to close the phone to finish a call: easy [b] - comfortable [c] - difficult

· Adding a new number from contact card:

1. How did you find adding a contact to your phone: [a] – easy [b] – comfortable [c] - difficult

2. If difficult what part of adding the contact did you not understand: [a] – The fact that a person had sent you a new number and name to add to the phone contacts, [b] – The operations needed to add the contact to the phones contacts, [c] – another reason

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· Dealing with a miss call:

1. How did you find handling with a miss call: [a] – easy [b] – comfortable [c] – difficult

2. If difficult what part of handling with a miss call did you not understand: [a] – the fact that you did not understand that someone had tried to call you [b] – the operations needed to reply to the person who you missed or cancel the operation, [c] – another reason

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· Using the volume button:

1. How easy was it to locate the volume wheel: [a] – easy [b] – comfortable [c] – difficult

2. How easy was it to use the volume wheel: [a] – easy [b] – comfortable [c] – difficult

3. If difficult, what part of using the wheel did you find difficult: [a] – the concept of turning on the function by clicking up the wheel then altering the volume, [b] – the size of the wheel is too small, [c] – another reason

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These are questions for the base’s functionality:

· Recharging the phone:

1. How easy is it to place the phone onto the base: [a] – easy [b] – comfortable [c] – difficult.

2. How clear is the beep that signals a connection with the base when the phone is placed on its holder: [a] – clear [b] - audible [c] – unclear

· Adding/deleting a new contact:

3. How easy is it to use the buttons on the base to type in a new name and number: [a] – easy [b] – comfortable [c] – difficult

4. How easy is it to read the text displayed on the screen of the base: [a] – easy [b] – comfortable [c] – difficult

5. How easy is it to add a new contact to the phone: [a] – easy [b] – comfortable [c] – difficult

6. If difficult, what part of the process did you find difficult: [a] – the process in which a number is added, [b] – the ability to add a name using the keys, [c] – any other difficulty

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7. How easy was it to pick up the phone from the base: [a] – easy [b] – comfortable [c] – difficult
Any other comments:

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